Troubleshooting
The most common problems and solutions associated with the CareWear controller and the light patch are listed below for easy reference. If the CareWear controller and/or light patch does not function correctly after performing the suggested solution(s) below, contact [email protected].
VIDEO: Turning your CareWear Controller ON & OFF
VIDEO: Quick Start Guide for the CareWear Controller and Light Patch System
VIDEO: Patch Care
How do I make the patch stick better to the skin?
Try to position the light patch so it curves along its long axis (tab ends move closer) instead of its short axis (sides move closer). If the hydrogel is dried out, replace the hydrogel or apply a few drops of water to the surface of the gel and evenly spread it over the surface. Wait 5 minutes for the water to absorb. This will often enhance the hydrogel adhesion throughout its use life.
Can you make the light patch last longer?
Proper skin cleansing prior to patch placement can minimize build-up of sweat, oils, dead skin and hair on the patch’s adhesive hydrogel. If the light patch has lost adhesion, rehydrate the hydrogel by moistening your finger with a few drops of water and gently rubbing the hydrogel to rehydrate. Proper patch handling to avoid air drying and UV light exposure can improve patch use life. After each treatment, be sure to place patch back on the clear liner and store in its resealable zip bag. Also avoid cutting, folding or pulling patch at non-tab points. Do not step on or provide excessive pressure to the patch socket.
Can I use the CareWear light patch with other pain management and tissue recovery therapies?
Yes. CareWear light patches are a non-drug therapy that can be used in combination with other therapies.
Can I use the Carewear light patch in combination with topical creams/gels?
Yes. However, topical creams/gels should be applied to the treatment site after the light treatment to prevent damage to the hydrogel.
Do I need to shield my/the patient's eyes during treatment?
No. The light patches are safe for ocular exposure according to IEC 62471-2/TR:2009. However, it is not recommended to apply the patch over the orbital area of the eye(s) nor stare into an activated patch.
Controller Troubleshooting
Patch Troubleshooting